Refund Policy

This policy explains how Avon Media LLC ("we", "us") handles cancellations and refunds on work commissioned through avonmediallc.com. It sits alongside the written quote or agreement issued for your project; where the two differ, your signed agreement takes precedence.

The Principle We Work To

You pay for work that gets done. If we fail to deliver what we quoted, your money comes back. If the work has been delivered to the agreed brief and you simply change your mind, the hours already spent are payable — everything still unstarted is not.

Cancelling a Project

• Before work begins — cancel in writing before your project is assigned and any deposit is refunded in full.
• Once work is underway — completed and delivered milestones are payable. Funds held against milestones we have not started are returned to you.
• Written notice — email [email protected] with your project reference. The date we receive that email is the date we work from.

Where a Full Refund Applies

• We do not deliver the deliverables set out in your quote.
• We miss an agreed deadline for reasons on our side and you no longer want the work.
• You were charged twice, or charged for something that was never agreed in writing.
• Your project was cancelled by us before any work started.

Where a Partial Refund Applies

If you cancel part-way through, we assess what has been delivered and approved against the milestone schedule in your agreement. You are invoiced for that portion and the balance is returned. Nothing is retained beyond the value of work genuinely completed.

Where Refunds Are Not Available

• Work already delivered and signed off by you as meeting the brief.
• Revisions that fall outside the rounds included in your agreement, once those extra rounds have been carried out.
• Third-party costs we have already committed on your behalf — narrator fees, booked studio time, wire-service distribution, award entry fees, platform or advertising spend.
• Commercial and editorial outcomes. We are paid to do the work with professional skill and care, not to guarantee coverage in a given outlet, an award placing, sales, rankings or reviews.
• A change of direction or scope after a deliverable has been produced to the original brief — a new campaign angle, or recasting a narrator once recording has started. That is new work, quoted separately.
• Delays caused by approvals, cover files or listing details not reaching us within the agreed windows, or interviews booked for you and then missed.

Revisions Come First

If a deliverable misses the mark, tell us before asking for your money back. Your agreement includes revision rounds for exactly this, and in most cases a round of edits resolves the problem faster than a refund would.

How to Request a Refund

1. Email [email protected] with your project reference and what went wrong.
2. We acknowledge the request within 2 business days.
3. We review it against your agreement and the work delivered, and respond with a decision within 7 business days.
4. Approved refunds are issued to the original payment method within 10 business days of that decision.

Your bank or card provider may take a few days more to post the funds; that part is outside our control.

Chargebacks

Please come to us before raising a dispute with your bank. A chargeback filed while a project is still live freezes the work and the review, and resolves things far more slowly than a direct conversation.

Updates to This Policy

This policy may be revised from time to time. The version published here on the day you engage us is the one that governs your project.

Contact Us

Avon Media LLC
5652 Liberty Manor cr Woodbridge Va 22193
+1 (571)-628-9638 · [email protected]